- Overall
9.3Overall
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Customer Experience
10Customer Experience
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Value for Money
8Value for Money
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Claims Experience
10Claims Experience
Claim paid for purse and bracelet
I had my purse stolen on holiday while cruising with MSC cruises, which had my 9ct gold bracelet inside it. I lodged a claim with Travelinsuranz's claims company Suresave. The claim was paid within three weeks of the original claim being lodged, following some more detailed questions. I was actually surprised that my claim was paid as I didn't think they would believe me that my bracelet was inside. Their questioning was thorough and I did provide as much detail as possible. Overall I was pleasantly surprised with the efficiency of the service.
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