Ridiculous run around

After holding my rating 1 for 20 years, they requested for proof which was e-mailed and faxed to them but they still did not receive it and did not give me my No Claims Discount. I was not notified about that and they proceeded to bill me with that amount. It is ridiculous that I need to chase them up to get my NCD. It seems they are not interested in doing business with me so I am going elsewhere.

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