Appalling customer service

Wanted to cancel my policy but no answers from calls, waited 30 mins on 4 ocassions. So I tried to use the get a quote option on my next try, guess what, I got an answer within 2 minutes. The guy on the phone was shocked and said he will transfer me to the correct department, and surprise surprise the line got cut off after 5 mins waiting. I have now sent a written letter via email to cancel, because the policy is due soon. Appalling customer service.

Did you like or dislike this review?