Do not trust

Will never use again- do NOT TRUST- could not use the online portal despite weeks of attempts. My fear is- what if this was a real emergency (not a medical claim)? What if I needed to be taken to a hospital and have the insurance operate stright away? I do not trust them.My experience in more detail:I paid for the policy through Teachers Health. I then got my certificate of insurance from Allianz Global.After some emergency dental treatment in Thailand, tried the ALLIANZ online claim porta. It didn't work on any of my devices,Thought it might be my i-pad, so I tried my laptop (still no luck)registered my policy and let me proceed through stages:
1: Your details
2: Trip Details
3: Would not allow me to select in drop downmenu.

I sent about 10 emails, only 2 replied to. Got home and have been trying on my desktop (with different browsers etc) many, many times. Called them, in the morning and was advised by {name removed} (who was very nice and apologetic) that her supervisor, {name removed} -told her the 'system was down' and they had only been alerted to this at that point (even though I have been trying for weeks). This is when I really realised that they were giving me the run around. A huge company like this has only been alerted to the portal not working that day? B.SI was sent a 9 page claim form to fill out. That's all well and good- I understand insurance companies need to prove the legitimacy of claims. I just want to know why my policy number would not work online.I was told to try again later that afternoon. Which I did, and it still didn't let me pass stage 3 on the portal. I called up and once again explained my situation. (I wish I had got the rep's name. He was very confident and well versed in the content of my claim but could not actually give me reasons why the portal was not working for me.) I was told by the representative that he wasn't in I.T so he didn't know why it wasn't working. I asked if there were many policies that couldn't get past the third question and he stated that there are just some numbers that the 'system doesn't like'. He explained more about the policy claim- which was good but then - get this- he told me the IT guy was listening and came to whisper in his ear that the portal was now fixed, and that I should try, I did- and it din't work. Tried again this morning- and decided that I will let other people know about this dubious practice of not allowing some claims to work on the portal.

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