- Overall
2.0Overall
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Customer Experience
3Customer Experience
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Claims Experience
2Claims Experience
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Value for Money
1Value for Money
Will deny claim
None of us can control when a global pandemic happens and we are not allowed to travel due to government restrictions, company cancellations and quarantines. Yet this company denies saying "policy does not cover epidemics". It's not an epidemic, COVID-19 is a global pandemic and there is a difference between the two. Through no control on my part on not being able to travel, I'm out of a lot of money because I picked a travel insurance company that refuses to pay out any claims.
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