terrible service

Allianz travel insurance plan that I had opted for clearly stated that in case of loss or theft the same must be reported to them within 24 hours. When I lost my baggage and travel documents, I tried calling their 24 hour emergency support, but couldn't get through. When I finally spoke to the customer service agent I was informed that my claim will not be filed as I had breached the deadline for reporting the loss. Unbelievably shoddy service!

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