It’s about the claims process, not the price

I have always purchased travel insurance and tried to find the best deal. Budget Direct was a little more expensive this time but the benefits seemed good value.Having never made a travel claim before I didn’t realise that it’s about the claim, not the cost.Their process takes ages, they ask for extra documentation then make you wait 10 business days again, you call them and get no support, clarity, or timeline. It’s really horrible.Next time, I’m going with AAMI (if they even have travel insurance) - the extra $20 would be worth it for an easier process if i ever need to actually USE the travel insurance again.

Did you like or dislike this review?