- Overall
3.3Overall
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Customer Experience
1Customer Experience
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Value for Money
8Value for Money
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Claims Experience
1Claims Experience
A company that works against you
They are cheap, I'll give them that. But that low price equates into a drawn out claims process that took 2.5 weeks. And in the end, because I complained to them about the processing time, they found a loop hole in the policy which says that any modifications to the engine, body, suspension, etc without written consent beforehand can give them cause to cancel the policy. If you apply that logic, even replacing the windshield wipers without consent can cause your policy to be cancelled if they don't like you. Which is what happened to me. I could understand if that modification was the cause of the accident but it wasn't even my fault. However because I complained they took it upon themselves to cancel my policy. Which worked out great because I wouldn't want them to be my insurer anyway.
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