• Hi Rey, thank you for taking the time to write this review and providing your feedback. We are sorry to hear about your claim experience. Any claims arising from or relating to the Coronavirus (e.g. flight delays, cancellation and amendment fees, overseas medical and hospital expenses) will be assessed in accordance with the applicable terms & conditions, limits and exclusions of cover outlined in your PDS, also considering the individual circumstances of each claim. Refer to your PDS for full details. Please be aware, the purchase date of your policy, travel departure date, destination(s), as well as relevant public warnings and travel advices, may directly impact your ability to claim under your policy. Should you be dissatisfied with the outcome of your claim, you may raise a dispute by contacting the claims department on Ph: (07) 3012 3112 or Email: [email protected], so they can review this matter further.
    Reply from Budget Direct representative