Budget Direct refused to help us

About 10 years ago, someone reversed into our car in a car park. Honest and told us and gave us their contact details. We didn't need to claim on our Budget Direct policy, but Budget Direct sorted out everything, i.e. liaised with the other side to get the repairs organised. Fantastic service 10 years ago.

Last night: Car was parked and damaged by person parking next to us. Severe dent in the side panel and scratches etc. Person was honest; we have their ph no and email. Phoned Budget Direct this morning – but this time Budget Direct won’t help at all to get it sorted (unless we want to lodge a claim on our policy).- We are waiting to hear from the person who caused the damage ...

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