- Overall
1.0Overall
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Customer Experience
1Customer Experience
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Claims Experience
1Claims Experience
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Value for Money
1Value for Money
Worst company highly not recommended (claims)
I have a car and a van under budget direct insurance for more than 2 years. I am so disappointed with my recent claim. A car hit my van from behind. It wasn't my fault. I don't feel these people assess my case properly. They are only interested in the excess payment. They increased my insurance amount for both vehicles by almost $100-$150 per month and reduced my ratings. On top of this, I have to pay few thousand for the excess. Don't fall for them. I decided to change my insurance provider. I am extremely sad and helpless. I wish to give them 0 ratings.
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