Still waiting for my claim to be assessed months after submitting

Unfortunately my experience with FastCover travel insurance has been absolutely awful. During my travels I needed to see a GP and get a script for antibiotics. I submitted my claim the next day with all of the documentation I was told to collect. FastCover outsource claims to a 3rd party business, who sent me a generic email that my claim had been received and to allow for 10 business days before a decision has been made. 12 business days go by with no communication, so I follow up with emails, I eventually get a reply stating that the increase in claims has increased now that travel has recommenced post pandemic and to allow another 10 business days...which I did.
I email again, wanting to know where my claim is up to, I get told my documents were uploaded in the wrong format and if I could resend them in a different format, which I did on the same day.
More weeks go by, all of my emails requesting updates go unanswered by the claims assessor. I sent a very angry email to FastCover this week demanding an update before I take my complaint to the state Ombudsman. I miraculously get an email from the claims assessor stating they were still waiting on me to resend my documents in the right format. I replied stating that I had already done this and included a screenshot of this claims assessor even acknowledging receipt of the resent documents. And this is where I am up to now, no doubt the saga will continue!
I hate to think if something serious occurred whilst I was overseas and needed more from this travel insurance company then just a short 15 minute GP appointment.
Highly incompetent and if I hadn't been constantly emailing and trying to move it along, my claim would have been ignored. Please save yourself the money, time and frustration and go with another travel insurance company who know how to do their job instead of evading travel claims.

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