FANTASTIC CUSTOMER SERVICE & GREAT SOLUTION FOR CLIENT

We had to cancel our insurance because our dog Lili suffered a serious accident that required immediate surgery and we now have 12 weeks of rehabilitation. It is important that we are home to ensure that Lili has best chance of recovery. WE had to cancel our insurance. We were entitled to 60% refund under their Product conditions but after Ashly (fantastic employee - excellent customer service and empathy) spoke to her manager the refund was increased to 100%. No need to forward supportive documentation. Will we use fast cover again? This was our first experience with them after being with another Insurance Company for 30+ years. I doubt we will get to 30 years but that’s more to do with my lifespan not theirs, but we now will be long term loyal customers. We run a successful Property Management Business for the past 40 years with loyal clients & customers and it has been successful because our core values are based on the same lateral and empathic solution displayed above. Thanks again.
Postcript: Most workers are trained to simply do their job within their designated parameters - not budge or be flexible. It is refreshing to see a worker - Ashley taking initiative in this way. These days it is not something you see in workers. Thanks Ashly and hopefully she receives feedback from Management re this review. Regards
Paul, Valerie, Ollie & Lili
Domain Rental Management
Hove South Australia

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