- Overall
1.7Overall
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Claims Experience
1Claims Experience
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Customer Experience
2Customer Experience
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Value for Money
2Value for Money
Will avoid paying out on your claims
I will never buy Fast Cover Travel Insurance again. They rejected every claim. My new iPad screen cracked. They said it was wear and tear - Fast Travel said I couldn't claim. The wheel broke on my new luggage. They said it was wear and tear - Fast Travel said I couldn't claim.
My flights were cancelled multiple times when I was in Nepal. I was unable to make a claim because Fast Cover Travel required THE AIRLINE to provide a letter explaining the reasoning for the cancellation. After several attempts to procure the letter from the airline (with no luck), I tried to explain the situation to Fast Cover Travel - they didn't care. If I didn't have the letter, I couldn't make the claim.
Lastly, I lost/accidentally left my sunglasses on a bus. Couldn't claim. Here is the list of exclusions. Feel free to read through them. As far as I can see from the exclusions, it's impossible to claim on something you have lost.
a) when you do not leave your luggage and personal effects in a secure place; or
b) leaving your luggage and personal effects with a person you did not know prior to commencing your trip; or
c) leaving your luggage and personal effects with a person not named on your Certificate of Insurance or who is not a travelling companion; or
d) leaving your luggage and personal effects where they can be taken without your knowledge, including but not limited to on the beach, poolside while you swim, in the seat pocket of your plane seat and includes if you are asleep and your belongings are taken without you knowing; or
e) leaving your luggage and personal effects at such a distance from you that you are reasonably unable to prevent them from being taken; or
f) forgetting or misplacing your luggage and personal effects, leaving them behind or walking away from them.
1 comments on this review
Our sincerest apologies for the inconvenience you've experienced and appreciate the time you've taken to share your feedback. At Fast Cover, we highly value all forms of feedback as they help us enhance our customers' experience.
To investigate and resolve this, we kindly request for you to contact us directly with your full name, policy (and/or claim) reference number, and the details of your concern, via email at [email protected] or by phone 1300 409 322, option 3. Our team is available from Monday to Friday, 9am to 5pm AEST.
Once we receive your email or call, we will escalate this to our dedicated team, who will contact you shortly.
We sincerely appreciate your patience throughout this process.
Warm Regards, Nat
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