- Overall
2.0Overall
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Claims Experience
1Claims Experience
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Value for Money
2Value for Money
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Customer Experience
3Customer Experience
Kango Cover review by Adrian Moon
Vital attribute not properly explained
Our airline cancelled at the last minute due to "mechanical reasons".
Pursued a claim to get put onto another aircraft flight to destination.
Told this excluded in policy (go read the extra small, hidden away fine print)!
Recently read that mechanical failure is the most likely cause of travel delay.
Kango should make this fact plain and obvious and offer a premium to have the attribute available for cover.
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