• Hi Marilyn, as long as the tier of coverage you purchased includes cancellation before departure, yes you are eligible to claim. However, as I'm not part of the claims team, and so I can't comment on whether your claim will be successful. But I would urge you to lodge a claim, and you will find the below links helpful with this:
    For claiming via email or post:
    https://www.tickinsurance.com.au/claims/manualsubmission/

    For claiming using our website system:
    https://www.tickinsurance.com.au/claims/

    Thanks, Anna
    Reply from Insurance Representative