• Hi Sar, I'm sorry about the service you've had, and we definitely don't aim to provide a service that leaves customers frustrated. We are still struggling with an unprecedented volume of claims and enquiries caused by COVID, and this has caused significant delays. You can lodge your complaint formally by emailing [email protected]. Thanks, Anna
    Reply from Insurance Representative
  • Hi Sar, I'm sorry about the service you've had, and we definitely don't aim to provide a service that leaves customers frustrated. We are still struggling with an unprecedented volume of claims and enquiries caused by COVID, and this has caused significant delays. You can lodge your complaint formally by emailing [email protected]. Thanks, Anna
    Reply from Insurance Representative