Will not chose Tick again

I highly doubt the staff has any experience in all, dealing with claims and customer service in general. Very confusing and tricky when a claim is submitted as you will just be responded by email by different people if something needs to be asked or checked . Not given any information or clear details or help or support on what a customer should do or submit clearly for a claim in order non to get to contact them every time for explanations or questions. Documents submitted got lost by them and not had been contacted by them to be advised for this until I did so looking at the long time they take to reply to you or get back to you. If you don't ask or check things they don't say or advice you with nothing. The people "customer service staff" I often called via phone they seemed or sounded often annoyed or disturbed of being called and to answer customer inquires. Not helpful at all and very bad experience over all.

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