No problems

I made a claim when my accommodation was cancelled due to the Lombok volcano affecting flights in and out of Bali. After completing the appropriate documentation I was surprised about the ease of processing my claim and received a full refund without question.
If you are buying insurance for travel to Bali, make sure you buy it at least 2 weeks before travelling because you are not covered if you buy the insurance when it is known that flights are grounded due to volcanic activity

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