Not the place to go if you expect decent service

Hi there!Would 100% not recommend having anything to do with Woolworths and their insurance unless you want to be messed around.My family were overseas when my father had a medical emergency involving a serious head injury, and the customer service team at Woolworths were perhaps the worst I have ever had to deal with.I spoke to three different parts of the claims department to arrange this over three days, and I had one 'question the validity' of my mother and sister staying with him until he could fly home - I emphasise that he had a head injury.They then - before any paperwork had been lodged - advised that any claim we put through for this incident would be denied, and therefore meant that the insurance was not valid for the extra 5 days they had to stay overseas. This was after they had let the insurance lapse by being grossly uninformed about their own policies, and advised me to 'go elsewhere and see if they'll insure you' then letting me know in the next sentence that if I did that, that would ultimately void the insurance we had paid for through Woolworths!Absolute poor excuse of customer service, would never, ever recommend this to anybody.

Did you like or dislike this review?