confused customer service

My encounter with Worldcare travel insurance left me highly confused, just like the people who work in their customer service department. While filing a claim, I contacted their customer service hotline and regretted the decision immediately. Just filing the claim proved to be a huge task as I was constantly transferred from person to person and asked to fill an overwhelming number of forms. After filing, I received my reimbursement really quick. The claims process was a very unpleasant one.

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