- Overall
1.0Overall
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Claims Experience
1Claims Experience
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Customer Experience
1Customer Experience
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Value for Money
1Value for Money
Beware of cheap insurance
I purchased a car insurance policy with AAMI as they were $200 cheaper than the next closest quote. I soon found out why when I made a claim. After buggering up the initial repair work on the rear of my car they left it in a worsened state than the original damage. The customer service was seriously appauling to the point where I genuinly thought I was in a hidden camera comedy show. The assesment centre said the work "wasn't that bad" after I pointed out the terrible spray paint job and the huge dents that remained. It took me 6 months to go through their internal dispute process and then to the Insurance Ombusman before they agreed to fix my car properly. Beware.
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