- Overall
4.0Overall
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Value for Money
7Value for Money
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Customer Experience
1Customer Experience
Coles Insurance review by Geoff
Bait and switch - no customer service.
Purchased insurance online everything went well. Problems started at renewal time. With no claims or changes to the policy the premium nearly doubled to $1200.00 - talk about bait and switch.
(other companies premiums had not changed still around the $600.00 mark.) Called them up and asked if they would match others premiums. After THREE promises to get back to me nothing !!
Customer service ...what customer service.
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