reviews
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overall rating 5.1 46 reviews
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Customer Experience
4.8
- Awesome 14
- Good 3
- Average 2
- Bad 1
- Terrible 26
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Value for Money
5.3
- Awesome 15
- Good 6
- Average 3
- Bad 2
- Terrible 20
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Claims Experience
3.9
- Awesome 7
- Good 1
- Average 1
- Bad 3
- Terrible 22
the worst customer service...
They lied to you, telling you u can't have your own quote. It's very hard to understand what ...
Poor communication. No sup...
I have been with Coles car insurance for eight years. Several months ago, I forgot to pay my insuranc...
One rating is too generous...
First impression, the coles car insurance is great value for what they claim to cover. But after maki...
Very expensive, bad servic...
Made a claim whilst being with Coles, had nothing but headaches to get my car repaired, constant visi...
No Refunds
Sold car, rang to cancel my car insurance policy which happened to be two days after the monthly paym...
Very much disappointed
The company just raise the insurance premium more or less double and blaming the car is more risk ...
very disappointed
Charged an excess fee that I shouldn't have been, phone support also admitted it shouldn't ha...
If you don't ever clai...
My claim experience is worst ever. It is been 10 months now, and coles is still investigating on that...
Don’t use Coles Car Insura...
They might be cheap but it isn’t worth it. Made a claim two months ago as my son crashed his car and ...
Worst ever
Take your excess even when you are not at fault and have at fault driver's details and witnesses....
Cheap premium equals cheap...
One is not worth it. It should be zero. I had terrible experience dealing with them. Too many issues....
WORST NIGHTMARE EVER!
not worth writing about - too many issues with my comprehensive coles insurance claim. Unhelpful. Use...
The worst insurance experi...
Damage happened Saturday lodged claim 6.30 am Sunday and no further update on when road unworthy car ...
Unable to get vehicle asse...
On the 24th November our son went to Melbourne and a drunk driver ran up his rear at a red light. Th...
ARE YOU SERIOUS !!!
I have just received one of the most humorous letters l have had in years ! Today l received my car i...
Down down for level of ser...
Average wait time on hold was 40 mins. Dont be fooled by leaving a message cause i left 3 at differen...
REPLACEMENT VEHICLE
I am a tradesman and require a van in case of being without my own vehicle and so took the hire vehic...
Worst insurance ever
Worst insurance cover I have ever had. Sure it is cheap and easy however good luck when something goe...
Don't fall for cheap p...
I just received my renewal after lodging a not at fault claim- hit from behind at traffic lights. The...
Avoid at all Costs
7 weeks it took to have the car assessed
Coles told me to have to car towed to the towers holding...
fraudulent claims
After bumping a car in coles carpark with trolley est $500 damage, I receive 3 mths later a letter fr...
No car, no money for up to...
Do not call back, do not tell you what is going on, passed on to various depts that can't help when y...
Bait and switch - no custo...
Purchased insurance online everything went well. Problems started at renewal time. With no claims or ...
Great value
Coles beat my current insurers price by $100, how can you go past that for value. All done online and...
Well priced and easy to de...
I have two young adult children with cars and both have needed to make a claim in the last month :( I...
$100 Less!!
I have optional hire car included / optional windscreen included / and still my quote is $100 less th...
Cheaper ISN'T always bette...
Terrible claims service. Had a customer service rep blatantly lie to myself and Coles management. I h...
A great deal and helpful s...
I initially changed to Coles Insurance as it was so much cheaper than the other companies and offered...
My Recent Claim
I just made a claim and I was forced to ring up to find out the latest on what was going on. They nev...
Coles car insurance
I found Coles insurance first class there premiums beat every one else. Was very impressed with one...
made an at fault claim cou...
excellent service and backup 20 days from at fault accident through to repair my choice of repairer ...
Terrible! Worst customer s...
A man who unfortunately was covered by Coles Insurance rear ended my car while I was waiting at the l...
only cheaper if you choose...
Coles car insurance was a lot cheaper than NRMA, but only when I selected an excess over a $1000. The...
Unexpected Experience
Rep on phone was friendly, well informed patient,willing to take on board my suggestions without bein...
Cheaper premiums but not c...
I had to make a claim as my P-plater daughter had an at-fault accident - they were really helpful and...
One of the best
I've shopped around and found Coles insurance to be one of the best priced insurers around. Great val...
coles insurance
have been a great company to deal with so far. I found their website and sign up process really easy ...
Cheap and effective
Not had to use them for anything yet, but the sign up process was straightforward and the prices are ...
Happy Customer
Had a flat tire and could not find my car jack called up Coles road side assistance and within half a...
Best value!
Moved into an area with a river and my usual insurance company did not cover areas near rivers so was...
Coles Insurance
I recently purchased a brand new car, Coles bettered the Insurance quote from the dealership. I am no...
Happy
This is my 2nd year with Coles Car Insurance. Unfortunately I had to claim when a garage door fell on...
So much for comprehensive ...
My car was recently broken into and a bag and GPS were stolen out of it. I phoned Coles and was advis...
Straightforward and hassle...
I switched to Coles car insurance about a year ago and saved more than $400 on my policy. Met with an...
Rude and unhelpful claims ...
All is good when you are paying, however when you need to make a claim, they are rude and unhelpful. ...
Review for coles insurance...
I've had comprehensive car insurance with Coles for over 2 years. I shopped around and they were ...
Coles Insurance car insurance reviews
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