Incompetent, or perhaps something more calculated??

At first I thought it was just overload from the Canberra hailstorm which explained the two hour phone wait, the non-working website, and their inability even to transcribe details correctly when I did get through on the phone. It is now over four weeks later and there website still doesn't work for claims.

Fortunately, my car was officially been written off three weeks ago. Unfortunately I still haven't been paid or sent the official letter which I need to claim a refund on my unused rego, and nobody has gotten back to me despite assurances on web chat that they would. The only way I even got this far (to assessment/write-off) has been by manually arranging everything myself (place of collection for tow, correct inspection destination etc) after I got the names of their sub-contractors out of them via webchat.

I am now trying to follow up on payment and official write-off letter, but their website is still locked in some sort of permanent login do loop which times out, four weeks plus after the big event which might have swamped their servers.

I've swapped insurers for my replacement car (which I had to bust a term deposit for, given NRMA's continuing non-payment).

Meanwhile, every day they delay is another day's interest NRMA collects, and another day's inflationary devaluation of their payout.

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