- Overall
7.0Overall
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Value for Money
9Value for Money
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Customer Experience
5Customer Experience
Good value for money, especially if you are a flybuys customer
I switch home insurers every year to make sure I am getting the best possible price. As a result my insurance premium goes down every year, not up, and I have experience with most of the major insurance companies. Coles home insurance is definitely cheap and the ongoing bonus flybuy points you can earn make it cheaper again. One major tip is to ring Coles directly to purchase and not buy online. Coles were the cheapest online quote, but by ringing Coles directly they were able to give me a further discount. This made the premium around $200 cheaper than my previous insurer - with the same or better level of coverage. Since I already do my weekly grocery shop at Coles and am a flybuys member, the bonus flybuy points for being a Coles insurance customer will end up saving me around another $100 per year off my grocery bills. The customer service was similar to every other insurer I have used.
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1.0
Appalling customer service...
I made a water damage claim 5 months ago. they sent an assessor. The guy said it was straightforward ...
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1.0
Contents
Called the to make a claim only to be told it's not covered even though I have accidental damage ...
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8.6
Home insurance
We were broken into and from the first contact with Coles they were great to deal with. Service was p...
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