- Overall
6.3Overall
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Customer Experience
7Customer Experience
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Value for Money
6Value for Money
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Claims Experience
6Claims Experience
Medibank Private review by Action_figure6
Claims process took 2 months
I have the Bronze Paw Cover for our dog, who broke his hind leg in a collision with a golf cart. We got it treated and filled the claims form downloaded from Medibank's website and sent it within 7 days. We didn’t get a receipt until we called them. Then they sent us additional forms to fill. The settlement was done 2 months after we had submitted the claims form.
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3.9
Overall Rating
17 reviews
- Awesome 3
- Good 3
- Average 1
- Bad 1
- Terrible 9
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1.0
Terrible customer service ...
Customer over 7 years for two dog policies. Charging me over double cost of new policy customers. Don...
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1.0
HORRIBLE
Have no idea what they are doing. Will do anything to avoid paying out on a claim. Poor service, no c...
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9.0
Money well spent
We had Medibank pet insurance for our dog for over 11 years, only claimed a couple of times but alway...
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