- Overall
9.0Overall
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Customer Experience
9Customer Experience
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Claims Experience
9Claims Experience
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Value for Money
9Value for Money
Value for Money Insurance - Swift Claims Process
I have insured my travel on a number of occasions with 1 Cover, but have never made or had to make a claim, and have always felt it was money well spent. During my latest travel, I had an incident for which I thought I'd submit a claim. The lodgement was straight forward, though the associated uploading of documents required to be submitted process I found to be cumbersome and somewhat 'dated'. Notwithstanding, once done, the claims communication was outstanding and the claim was settled extremely quickly. My claims officer, Mark, was right on the ball and made the process a completely stress-less.
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