Took a month to process, received half

Every single email you send takes up to 10 BD for a response. So if you are missing any information and ask a question then it takes up to a further 10 days. Rather than being able to clarify information required, the frustration in processing has you giving up. In the end I only requested accomodation coverage and ended up receiving half because the note said 2 guests when there was only one. The claim was processed before I was able to speak to the hotel for them to provide me with the correct receipt and again there was another 2 weeks of waiting. Would not use again.

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