ACL injury skiing - timely and genuinely concerned for wellbeing

Our emergency case manager was outstanding! Our first time making a claim after 20 years of international skiing. Reached out to Cover 1 for advice and our case manager took lead - providing advice on medical in country (torn ACL), and then organising medically appropriate travel home (based on their medical team advice). She followed up at several points to make sure we were okay. Outstanding customer service! The claims team were great and covered all costs associated with the injury in country.

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