• Hi AmyNL, thank you for taking the time to provide your feedback. We are sorry to hear about your dissatisfaction regarding your travel insurance cover and claim decision. Any claims arising from or relating to the Coronavirus (e.g. flight delays, cancellation and amendment fees, overseas medical and hospital expenses) will be assessed in accordance with the applicable terms & conditions, limits and exclusions of cover outlined in your PDS, also considering the individual circumstances of each claim, Please refer to PDS for full details. Please be aware, the purchase date of your policy, travel departure date, destination(s), as well as relevant public warnings and travel advices, may directly impact your ability to claim under your policy. Should you be unsatisfied with the claim decision, you may contact us to raise a complaint by Email: [email protected] or Ph: (07) 3012 3112 and they will review and manage accordingly.
    Reply from Budget Direct representative
  • Your product disclosure Part A-Section 8 stated that:

    "We will pay a benefit under this Section if the cancellation of your trip is necessary and unavoidable as a result of:

    You being unable to travel because of travel restrictions imposed on you after an epidemic, terrorist attack or natural disaster."
    Reply from Rey
  • We're in exactly the same situation and I'm frankly gobsmacked that our claim has been denied. We too will be taking this further as Rey has rightly stated that Part A, section 8 clearly covers us for this event.
    I would encourage everyone to pursue their cases further and not take these decisions lying down!
    Reply from Linda Gardner