Insurance reviews
Get the lowdown on Australian insurers by reading insurance reviews and customer ratings. Better still write a review to have your say!
Customer insurance reviews
Get the lowdown on Australian insurers by reading insurance reviews and customer ratings. Better still write a review to have your say!
A total scam! Do not waste...
Took your money and provides no cover. The only time I got to talk to a real person was when they ask...
They don't pay claims!...
Operation 1. Delayed due to initial decline, left me in ER for a day whilst the issue was resolved!. ...
Don’t join BUPA
I recently transferred to Bupa and then needed hospital cover. I rang on two occasions and asked the ...
What am I paying for?
I've just been refused a claim for a tooth extraction (covered by my Medibank 'Extras'), ...
The Absolute Worst!!
Never opt for Bupa as they are a complete rip off and very unprofessional and rude on top of that, th...
The worst. And don't p...
I've been a loyal customer of HCF for 6 years and don't normally need to make any claims. The...
Absolute rip off
Top cover only gave me $490 rebate for $5,500 prostate cancer surgery. Other funds pay 80%
Changi...
Terrible customer support,...
I ask before to go to the hospital and they said yes you are covered, then I went, I place the claim ...
Go anywhere else
I would give this a zero if I could. I have been paying $125 a month for 6 yrs and recently got brace...
Terrible customer support,...
They are bad in customer service providing false information, one you paid they said submit the claim...
High premiums and you get ...
Stay away from NiB, been with them for 15 years and they give you nothing back. They are jacking up t...
Great Product and Customer...
Consistently impressed by Bupa Home and Travel insurance. Great set up, very user friendly, great val...
Bupa Is All A Big Scam!!!
I have just switched from Bupa to HCF not long ago, before Bupa I was with HBF at that time my loadin...
BUPA IS ALL A BIG SCAM!!!
I have just switched from Bupa to HCF not long ago, before Bupa I was with HBF at that time my loadin...
Don't trust or rely on...
I have had spoken to multiple staffs on their hotline to resolve a simple enquiry. I ended up with an...
ureliable, horrible and di...
Terrible customer service, terrible the amount of mistakes, misinformation which were provided and th...
Horrible liars
We have a 10k ER bill from them. They are total liars who told us the only thing that wasn’t covered ...
HCF does not negotiate wit...
Been a customer for 20yrs and without knowing HCF they changed the current cover I had to not include...
Would not recommend
Have been a Silver-extras customer with Bupa with silver-extras since 2013 and I would not recommend ...
Unreliable & inexperie...
I received an email this morning that my account is overdue although I have set up an automatic card ...
The worst insurance compan...
I had my parents oversea insurance with them and they keep deducting money from my account without re...
AVOID HIF at all costs - b...
AVOID these bandits. I would give -5 stars if it was possible.
When you hear of insurers bei...
Avoid,misleading short sta...
This company is so short staffed that your claims/queries/phonecalls and questions are not answered t...
No Customer loyalty after ...
We have been with HCF for twenty years and our policy elapsed once when we where on holiday. They ask...
IF YOU ARE DEAF THIS IS NO...
My parents have been members of this health fund since before medibank took over.(30 plus years top c...
Peace of Mind!
Have been with Medibank top hospital cover for over ten years. Have had many claims, including rehab...
Useless!
Closed my policy due to their incompetence. Still trying to say my policy is open. Terrible service, ...
Changed their mind after s...
I had a tooth extracted in hospital.
NIB said they would cover the hospital stay if I paid ...
Worst service ever
Super bad experience with Bupa, I am going to switch my insurances to midibank or others. I purchase ...
Keep far away
Was told my policy had been cancelled sccessfully yet they decided to take a payment from my bank acc...
I paid $1000 dollars for t...
I paid 1000 for a osch insurance, it was supposed to cover everything, the truth is that I never used...
Simply appalling incompete...
Migrated systems without notifying customers/policyholders. Incorrect/unnotified/unauthorised payment...
Shocking - an ill organisa...
4 and half hours of telephone calls, to rectify MEDIBANK's incompetent error! Not trustworthy dur...
Doesn't cover natural ...
After 10 years with this provider I'm leaving as they do not cover natural therapies or out pati...
Misleading, indifferent an...
Signed up with Bupa and I was given the impression that I could upgrade and use my Extra immediately....
Computer default caused Op...
I wanted to cut costs on Health Insurance so got a quote at BUPA. I joined the TOP cover and then can...
Great .. To Start With
Initially was covered for everything we needed, and then their costs went up and up, I changed over t...
Nightmare and misleading a...
I was recently conned into a 'corporate' policy through my work. It was sold to me as a bette...
Service non existent
Very expensive compared to competitors. You might think being one of the bigger providers they will p...
Mixed Bag of good and bad....
Been with HCF for about 3-5 years all up. paid my premiums via direct debit so never late. Had one ho...
Not worth the time or mone...
First, I tried to call 134 190 a few days ago, and they told me to wait for 19 minutes, so I did and ...
Terrible Insurance
Its terrible and awful insurance with underdeveloped services, They are using hard copy and paper for...
Good and Bad
I've been with Nib for years. Paying $70 or whatever it is month on month for the last eleven yea...
AHM Very Affordable Cover
I found AHM very affordable. Unlike my previous Health Insurer, I was able to include Dental cover an...
Bupa Australia review
This is one of my biggest mistake when choosing Bupa. highly not recommended. Please reconsider if yo...
NIB changes their mind rig...
I have been a loyal NIB customer for almost 10 years, with both couples and singles policies during t...
Switch from HBF to Bupa!!!...
I made the switch from HBF to Bupa and it was the best thing I ever did!! Better products and service...
NIB customers to pay HIGHE...
As of 1 September 2015 NIB has decided to REDUCE THE REBATES PAYABLE to the assistant surgeon. What ...
Great Packages
My Husband and I found the customer service and knowledge of staff at Macarthur Square branch to be e...
Excellent well priced and ...
We have been with HCF for years and found them excellent, especially for children's claims. What's mo...
Good value for money
I can't afford a huge premium so Bupa suits me fine as a single healthy active person. The customer s...
Good services but expensiv...
Easy to use the online claim and great service when I call up for help, just the prices getting expen...
HBF review
Generally a good insurer and handles claims well. As long as you are covered under your policy and ke...
Medibank Private
A fairly consistent insurance company with reasonable prices and good customer service. I know I'm ge...
Health insurance with Bupa...
New to bupa but staff have been very helpful so far. Feel that the price is up there in comparison t...
Awesome customer service
Fast and efficient customer service, great range of policies for a range of budgets. Easy to use, jus...
DO NOT RELY ON ANY VERBAL ...
Bupa offered to waive off all waiting periods if I chose to upgrade my level of extras cover. However...
Lack of empathy, lack of c...
After 7 phone calls to follow up with HBF regarding a claim placed online over 3 weeks ago, being tol...
Inflexible, arrogant
After 25 yrs with this firm and it's predecessor we are changing. Policy changed with out telling us....
HBF is average
In today's competitive world, I would expect more value with my health insurance. HBF does not delive...
Great Insurer
It is the best insurer I think. It provides excellent value for money. GMF has great customer servic...
Great!
HIF have been a great experience for me. Not only were they the best value (for my situation, every s...
Good enough not to leave
You get what you pay for. Good service, decent returns. Price is decent when comparing apples with ap...
Simply the best - Member s...
Excellent, local customer service. Widest range of providers in WA. Superfast online claims process a...
Good and affordable insura...
Only have the extras insurance for optical dental etc. I definitely get more value out of it than I'm...
Best health fund to deal w...
Frank appeared out of the blue for me, having never heard of it before, and it has been the easiest h...
Not worth paying for - bet...
We've been members of AHM for 2 years and have so far claimed only for a few dental and physio visits...
Understated yet good
I found that AHM had the benefits and extras suited to me and at a reasonable price. Plus 70% back on...
not much to complain about...
Bupa is the third health fund I have tried, I have now been with them for a good couple of years, whi...
Policy changed without my ...
One of the biggest reasons I have health insurance is because I need to use IVF. Apparently bupa had ...
APPALLING Customer Service...
My partner and I joined HCF in April 2013 having previously been with Peoplecare for 8 + years as we ...
Den Of Thieves
Been with Bupa for almost a year now and up for renewal (will cancel today). We made calls monthly to...
Best health insurance
I am fully satisfied with my insurance provider as i am getting a comprehensive cover for an amount w...
Gap saver
We love our hbf health insurance, since joining a year ago I have gotten 4 pairs of glasses and only ...
Bupa osch
Bupa Overseas Student Health Cover is a nightmare. No customer service, wrong information, lack of in...
Great price, easy to use, ...
I initially joined Frank as they were great value for money for my family, and I really liked that I ...
AMAZING!
Amazing value for money! Fantastic customer service and easy to sign up. Staff are well armed with al...
MrsBowie
Very helpful when claiming and flexible payment options. They have an office very close to my home. O...
AHM Lifestyle Extras (Sing...
As a nineteen year old preparing to move out of home, my parents stressed to me the importance of hav...
Great, customer centric he...
I've been with Bupa for over 5 years now and have always been impressed with their customer service a...
Simple and satisfied
Every step of way, from policy inception to claiming has been simple and easy. Efficient, value for m...
Pretty good
Money wise pretty reasonable. As I understand it they are not for profit. Only used a couple of times...
Young single person health...
As a young single don't think that my health insurance is exactly right for my situation (top hospita...
Speaking Frank-ly
I like that Frank seems a bit more casual than other Health Insurance brands. They are able to tailor...
I'm Healthier and have mor...
AHM has contributed to my gym fees, suncream, hat, dental bills, glasses and remedial massages. I joi...
NIB: Pretty good
Payments are made with ease. Statements are provided on a timely basis. I have not had a legitimate c...
Confident
we have found claims easy, although sometimes I am not happy with the small amount I get back towards...
Comprehensive Offering, Es...
I've been with HCF for 10 years and have never had an issue with service or claiming. The cover is v...
Peace Of Mind - Extras
As a single Mum, I am extremely satisfied with the level of cover I have regarding extras health insu...
AHM Awesome!
AHM has the same coverage as my old Medibank insurance, but for a much cheaper price. The swap to AHM...
La trobe health Services ...
The reason my family chose Latrobe was purely due to its obstetrics cover, it has the shortest waitin...
Medibank private
I haven't heard from medibank private since joining years ago. I had a baby this year and did not eve...
Medibank private - A joke!...
Difficult to deal with, expensive and disappointing cover. If I had the time I'd look elsewhere for a...
YOU WILL REGRET
increasing premium, decreasing claims, not user friendly when claiming,misleading sales person, the ...
HCF
I wish an incentive had been offered when I joined and I find it too expensive but being over 32 I ha...
Overall happy :)
Always had a good experience however is quite expensive for the amount of times I have used it. I lik...
We've got heaps of customer insurance reviews to help you pick the right insurance policy.