• We are sorry to hear that you have had a bad experience. Please be aware that if you are unhappy with the outcome of a claim that you are within your rights to appeal. Your claim will be reviewed and a final decision given. If you feel the final decision is incorrect and/or your claim is valid under the terms of the policy then you can appeal with the insurance ombudsman, they will make an independent decision and have the decision over turned if they find in your favour. Details of the full claims process can be found within the Product Disclosure Statement provided to you upon purchase, it can also be access from our website.
    Reply from Downunder representative