- Overall
1.0Overall
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Customer Experience
1Customer Experience
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Value for Money
1Value for Money
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Claims Experience
1Claims Experience
Dishonest
While using DU for travel insurance interstate my main interest was the rental car coverage stating covering damages of up to $3000Sadly had to make a claim. Another vehicle scratched into our car while we where at brunch damages came to $2370 rental car invoice. And now I’m told they will only cover $1720. Apparently now they don’t cover any administrative fees or assessment fees. Very unclear about this in there policy. And very poor communication when have to make a claim
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