• Hi Pauline, I'm genuinely sorry for the experience you're currently having, and I completely understand your frustration. I would recommend you contact [email protected], which will ensure that your complaint is formally lodged, and it will trigger a process whereby your case will be investigated by our internal disputes resolution team. Thanks, Anna
    Reply from InsureandGo representative
  • Don’t waste your time e-mailing their complaint department I can already tell you how they will reply after 3 weeks...

    “Unfortunately, there is no possibility of a refund if your policy is outside of the 14-day cooling-off period with no exceptions. We cannot hold your policy as a credit or defer it to another trip, there are no exceptions.”

    Complain to the ombudsman if you want to see any action against this company.
    Reply from Insure and Go SAD
  • Hi Pauline
    I'm also in the same situation as you.
    My policy premium was $1,475
    Would you like to join a refund class action against Insureandgo?
    They can't get away with keeping our money for a policy we can't use.
    Reply from Paul