InsureandGo reviews
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overall rating 7.1 695 reviews
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Customer Experience
7.0
- Awesome 362
- Good 116
- Average 31
- Bad 25
- Terrible 145
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Value for Money
7.3
- Awesome 365
- Good 135
- Average 36
- Bad 18
- Terrible 125
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Claims Experience
5.6
- Awesome 155
- Good 29
- Average 7
- Bad 12
- Terrible 155
Claim procedure
My wife had serious stomach pain when on holiday in Spain during March 2023. We called InsureandGo on...
Claim procedure
My wife had serious stomach pain when on holiday in Spain during March 2023. We called InsureandGo on...
Only company to not refund...
Complete country shut down insure and go with the only company do not refund or credit. They have off...
Issue with refund for trav...
Bad customer service. Wouldn’t refund me after 1 day out from 14day cooling off period. Have been a ...
Good site, easy to use and...
I found your site easy to navigate and the inclusions were and exclusions were very clear. I hope to ...
Happy to take money
No service when I made a claim.Still waiting months later.Travel company paid their share and Insure ...
not worth the paper it'...
Stayaway!! This travel insurance is not worth the paper it's written on
Airline cancelle...
turtle pace claims process...
For a minor claim of $456 a doctor's fee from Thailand, all the paperwork was supplied, but it st...
Terrible insurance company...
I finally needed help after years of travel. I went through their website and insured with tick insur...
Great insurance
Reasonable price, discount for couples, friendly over- the- phone communication. I didn't have to...
Successful medical claim.
Was admitted to hospital in Thailand and expenses were paid for.
Great value for money
The ease of transaction was flawless. I’ll definitely be using InsureandGo next time we travel. I too...
InsureandGo for Seniors
I am a Senior travelling to Asia for a holiday. I decided to try out InsureandGo after receiving a ...
Time on hold.
Had to wait 55 mins to speak to someone and still did not resolve to problem.
Gold cover is very good
Easy to cover all questions and answer them all correctly. Very happily with Premium quote also, it w...
Travel Insurance
Easy to deal with, great customer experience, well priced and covered everything we needed
Gold cover does not cover ...
Was quoted on all 3 policies and their cover and was advised Gold covered everything (and states on t...
Scam insurance
To anyone looking for travel insurance this year I would recommend against @InsureandGoAU as they DO ...
Choose another insurer
Insure and go top tier coverage does not cover natural disaster. This means anything even slightly re...
Zero support and assistanc...
Insure and Go quite happily took a £2,500+ travel insurance premium from my grandmother, however,...
My Go To Travel Insurance
Have used INSUREANDGO for several years for annual multi trip as well as single trips including cruis...
Anna was amazing!!
I had realized when I had purchased my insurance that anxiety was a medical condition so I had to cha...
Easy online
Purchasing InsureandGo online was very easy and very affordable I have used InsureandGo before and w...
Fantastic company to deal ...
Have had nothing but great service here including a claim when we were unable to travel due to my hus...
Highly recommend Insure an...
My husband and I both have pre existing medical conditions and have never been refused coverage with ...
Claims not paid
I have insured with Insure & Go several times. It's very easy to take out a policy and very c...
The Best
Very simple with heaps of details.Best price and very easy to buy online. I have Already recommended ...
PEACE OF MIND
Unfortunately, my husband developed serious medical issues during the last 3 years. Both are now unde...
Value for money policy
It was relatively easy to navigate the site, but the technical difficulties on the Insurer's side...
Avoid at all costs!
Hopeless customer service and very hard to deal with. I was using another insurance company before an...
Always choose InsureandGo
They are so good in every way that I have stopped comparing them with other companies offering travel...
two trips insured, one cla...
we have insured our next trip with insureandGo, using their specific time limited cover, which we hav...
Non transparent robbing sc...
Took out a Gold policy under the family category for 4 of us. The excess said $200, I assumed this wa...
Company is a scam.
Travelled from Dulles to Jacksonville.
Backpack mandated by airline as checked baggage.
Never...
Avoid at all costs
I have submitted two genuine claims this year and both have been denied for silly reasons. Despite my...
TERRIBLE- DO NOT USE
InsureandGo have still not reviewed my claim submitted over 2 months ago. I’ve not had any correspond...
Read the fine print
Great value but does not cover much. Remember to read the fine print! Had to wait over 2 weeks when s...
Thieves
Made a claim 4 weeks ago and still no answer and not responding to my follow up emails.
Have sent...
6 weeks awaiting / nothing...
I had a broken finger while travelling. I spent over $500 in consultations, exams and rehab. I have s...
30 days and still no claim...
I had a finger fractured while overseas. I have made claim 30 days ago. I have called and emailed man...
Disgusting theives who hav...
We paid $238.89 for a 4 day cruise policy for a cruise cancelled at the start of the pandemic. After ...
I didn’t even want to rate...
The most unethical, disgraceful company I have even had the misfortune to pay money to. Months of pro...
refused my claim
Saigon 18th March Covid19 had locals in a frenzy, my travel agency advised their Asian Operation was ...
scum bags
Absolute scum bags. I paid for 2 flights and accommodation overseas for a friends wedding. Due to gov...
Scammers
I took out what I thought was a one-off policy but was charged an annual fee (at no point was I told ...
Do not use this company.
Do not use this company. I’ve used them many times over the last 5 years but when I actually had to m...
Avoid
Easy to buy their insurance, but lengthy delays, obfuscation, hand off to a third party when you try ...
Do not use insure and go
I have been trying to sort my claim for 4 months now and have not been able to speak to a representat...
Disgusting
Have taken four months to review a claim for accommodation. The company failed to respond to queries ...
Shocking experience when m...
Despite paying for a comprehensive annual family policy, when making a claim this company do not resp...
I recommend Insure and Go
I have had success with two covid claims on an annual policy. Very happy and will use them again. Plu...
SCAMMERS
trip cancelled due to COVID - they wont reissue for same trip rescheduled in May 2021. have offered ...
Don't use this company...
Their treatment of clients is pathetic! They don't return calls or complaints...they have no reg...
Long Road To Refund
Over the last 3 months, I’ve been trying to get refunded the premium I paid for a policy I couldn’t u...
THE LONG ROAD TO COVID-19 ...
I remained committed to getting my unused policy refund due to the Corona Virus Pandemic from Insurea...
Use anyone else. Anyone!
Worst insurance company I’ve ever dealt with. Claims process is arduous and broken. Their Facebook ...
No refunds and 25% taken f...
Do not use Insure and Go they are refusing refunds and when you agree to a credit they kept 25% of ou...
Stay aware
A company profiteering from Covid 19.
We couldn't travel to Queensland due to the covid 19, I...
corrupt
Do not use this company, if you have a problem they do not want to know you,
won't return cal...
Rip off company
A company that tells you to pursue the airlines and travel agents for refunds and credits,
When t...
ONCE bitten NEVER AGAIN
First cruise,had to pay in Dec19 for cruise in July2020 so took insurance same time.Then Covid in Mar...
Be aware
Disappointing to say the least. I took out a travel insurance policy on 7/2/20 and was unable to trav...
Immoral and Unethical Comp...
Company refusing to offer full Travel Insurance refunds/deferment/credit notes during the COVID 19 Cr...
** BEWARE ** BEWARE ** BEW...
I am a single person who receives the Disability Support Pension, and was going on a once in a lifeti...
How do I give them a zero?...
Submitted a claim for a damaged suitcase on the 1st of March 2020 the day after I returned from Japan...
Will not refund or change ...
What a joke of a company. I paid for top cover travel insurance policy back in October 19 before covi...
AVOID - No relief on an an...
I contacted insureandGO last week. I took out an annual policy just prior to Covad 19 and clearly can...
Do not use this company
I had taken out a Gold International policy, in June 2019, for travel to Canada and Alaska in May 202...
Bad customer service
They told us we would get nothing if we cancelled and so we went, we rushed back when borders closed ...
No Good
Corona 19 virus hit Australia, insurance would not refund me...it is obvious i could not travel over ...
Do not trust!!
Do not trust or use this company. For over 3 months I have been dealing with them regarding COVID-19 ...
Refused refund
A negative rating if I could.
In March 2020 I took out travel insurance with INSUREANDGO for...
Terrible Customer Service
Insure and Go is not offering refunds or credits for policies that are not able to be used due to tra...
COVID-19 REFUND CLASS ACTI...
Looks like insureandgo will not refund on an unused policy.
This policy was to start on 3/5/20 bu...
Withholding customers'...
Due to the governmental ban on travel, I requested if I could have a CREDIT, considering I would not ...
Not worth insuring
This company will not pay for cancellation costs even though insurance was taken out in early January...
unlucky with the verdict w...
Terrible Terrible Terrible a very stressful experience we was just unlucky to have such an inexperien...
DO NOT USE
Hideous company doing anything they can not only to get out of paying claims at the moment but not ev...
Refund policy needs to add...
I purchased my Policy in 27/02/2020 and the gov canceled had all flts (COVID-19) canceled in March, w...
Very poor treatment of cus...
Due to the COVID-19 crisis our trip had to be postponed due to Government Travel Bans. Our accommodat...
Virus or not refusing cre...
While not expecting a refund, refusing a credit for my $750 cruise travel insurance covering May - Ju...
Dont waste your money
Wanting to move dates due to our cruise being cancelled due to the corona virus. 24/3/2020. Rebooked ...
Insurance rip off
Holiday was canceled for my family of 8, I put policy on hold for six months, but when my daughter ca...
Do Not Travel Overseas COV...
I took out a Bare Essentials Cruise policy in December 2019 , to cover myself for Medical pre existi...
Avoid!!!!! Scam!!!!
Horrible company, steals hard working Australians money, refuses to help during a crisis, refuses to ...
Shame on you!
Insure and Go have refused to refund our travel insurance or provide us with a voucher for future use...
Let down badly
I'm very disappointed with Insure&Go (who I've used several times). The issue is with thi...
Disgraceful service
Would never use this organization again after I have received no reply from my complaint about gettin...
Outrageous!!!
I am left with an insurance policy and no chance of travel due to the coronavirus and I am no told no...
Terrible new again
With all the different sections they can get away with not refunding or holding your policy if your c...
Did not pay on claim
Submitted claim for damaged suitcases while on trip to USA. After 3 months of emails claim was rejec...
My usual travel insurance ...
I usually go with insure and go as do my travel companions. I have always had a smooth trip and neve...
First look at InsureAndGo
Applying for my travel insurance was very easy. The journey through the website was painless. I am ye...
Easy, quick and great valu...
Came across Insure & Go through Seniors NSW. I obtained a quote for cover for a 4 week trip to Vi...
I always use insureandgo
I’ve used them many times and once needed to cancel a trip. They fully refunded with minimal issue. S...
Value for money.
True value for money less restriction at 72 I find this the best travel insurance I’ve ever had well ...
InsureandGo travel insurance reviews
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