- Overall
3.3Overall
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Customer Experience
1Customer Experience
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Value for Money
8Value for Money
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Claims Experience
1Claims Experience
Let down badly
I'm very disappointed with Insure&Go (who I've used several times). The issue is with this Corona virus mess.
I had to cancel my May trip to the UK, but we were waiting to see how things developed before we changed the dates and / or cancelled.
Insure&Go said they would have covered the cancelation costs if we'd notified them before February - when we had no idea how things would pan out.
If they were going to offer this cancelation facility they should have notified all policy holders about it. As it is, I'm out of pocket (unless I rebook my travel dates) by over $7,000 and they will do nothing for me.
2 comments on this review
I'm also in the same situation as you.
My policy premium was $1,475
Would you like to join a refund class action against Insureandgo?
They can't get away with keeping our money for a policy we can't use.
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