Refund policy needs to address situations like COVID-19.

I purchased my Policy in 27/02/2020 and the gov canceled had all flts (COVID-19) canceled in March, well after the cooling off period, making it impossible to make the trip. I requested a refund and was told that because the request was after the 14 day cooling off period that there would be no refund. I feel I should get a refund because I had no control over the situation and the request was made well before the insurance was to take effect, after being notified that I couldn't make the trip.
Sincerely, Warner Tucker
Policy # MS/IG/304110/24893871
Cost: $708.46

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