Disgusting

Have taken four months to review a claim for accommodation. The company failed to respond to queries and used every delaying trick in the book. Looking at other reviews this is entirely typical.

Finally responded after posting on review sites.

They have reduced the claim from £952 to £634 without providing any justification, then applied the excess four times.

Their payout for a £952 claim was £74.

I have been a customer for a number of years and not claimed.

This company are just trying to reduce the amount they pay out before quitting the market. Their customers are essentially uninsured. Look elsewhere for someone you can trust.

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