Do not use insure and go

Been there; Done that. <br/>Still no conversation. <br/>I&#39;ve been thrust out of claims and into dispute resolution with no direct communication except a website promise of a 5 day response time - now I&#39;m on day 14 of that procedure. <br/>No confirmation that my complaint has been received or is in process or even the usual "So sorry...covid-19... blah blah". None of the usual courtesies or standard professional business communication or even the usual impersonal cut-and-paste form letters they&#39;ve fobbed me off with for the past nearly 5 months. <br/>Just nothing.<br/>Still furious.

Same company as T(r)ick Insurance, Mapfre. Even the same person answering the complaint. Couple of them sitting in a bedroom in the Phillipines in front of a computer, being paid piecemeal for any claims they can dodge. We are the mugs.

Thanks GREG. I&#39;ll make sure to avoid anything to do with Mapfre from now on.<br/>Btw two weeks and two promises later - STILL NO REPLY OR RESPONSE OF ANY KIND!<br/>Why does our country allow these scammers to trade here?

Get on to AFCA, your ombudsman, make an enquiry at Slater and Gordon.<br/>The more complaints the better. S&amp;G are considering a class action against airlines for only offering credits, if you don&#39;t want or cannot use them. Maybe they will consider the travel industry if enough interest is shown.

I had used them previously but no customer loyalty here. After not honouring my claim I submitted a review on another forum - they reopened my case, strung me along for another couple of months, then refused payment again, they are a mob of shonks do not use them.