• Hi Abby,

    I'm very sorry to hear about your experience we always aim to responded to customer emails in a timely manor.

    In order for me to assist you further could you please provide me with your policy number?
    Thanks Sophie@iTrek
    Reply from iTrek representative
  • Hi Sophie It’s: IT-AU-P1954728 I would really appreciate that, Thankyou!
    Reply from Abby
  • Hi Abby, we sent you an email on Friday in regards to your policy, we require a response from you urgently. Alternatively you can call us on +61 2 8503 9939.
    Thanks Sophie@iTrek
    Reply from iTrek representative
  • Hey Sophie, Ive sent multiple emails replying, so not sure why you haven't been receiving them... Do you have a direct email? Thanks again Abby
    Reply from Abby
  • Hey Sophie, just wanting to check you got my emails?
    Reply from Abby
  • Hi Abby, we have not received your emails. I'm unable to take any personal details via this messaging service. Are you able to message me via our Facebook page, itrek travel insurance. If you send an instant message I can get back to you there. I have our IT team looking into the email situation. I apologise for the inconvenience. Sophie
    Reply from iTrek representative