iTrek reviews
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overall rating 7.5 39 reviews
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Customer Experience
7.4
- Awesome 21
- Good 5
- Average 5
- Bad 0
- Terrible 7
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Value for Money
7.7
- Awesome 23
- Good 6
- Average 3
- Bad 0
- Terrible 6
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Claims Experience
6.6
- Awesome 16
- Good 2
- Average 1
- Bad 3
- Terrible 7
Appauling customer service...
I have spent over a month trying to get a reply from Itrek. You can't call them and emails don...
Amazing
I found this company totally professional and extremely helpful. They paid on my claim quickly and ha...
Awesome
Really good service , a bit slow response due to COVID-19,however, feel so satisfied
Will defini...
They put false and mislead...
Jayson from the claims team put false and misleading words into my mouth and shamefully lied about th...
Misleading and scrupulous
Had an accident while skiing, sought reimbursement for small medical fees totalling just over $400. I...
Great value, good customer...
I had to lodge a claim. The process was very easy and the claim was processed almost straight away. ...
Amazing
I was injured on the Kokoda trail and iTrek organised chopper, hospital, hotel and earl flight back h...
Baggage Delay Claim
Worst travel insurance company I have ever dealt with. Provided me with half of my claim and still fi...
Highly recommend itrek!
I had the best experience with them! Used itrek for long term travel insurance and had to claim twice...
Stonewalling
When our overseas transport, our flight, was delayed, it meant that we would not arrive on time. We c...
Tried to extend and no rep...
I tried to extend my policy twice over email and as soon as I said what dates I would like to extend ...
iTrek were a literal lifes...
iTrek is honestly the best, great value, excellent coverage, patient customer support and lightning q...
Thanks iTrek. Great peace ...
As a first time user, very happy with the online service, options offered and value for money. Thanks...
Easy to organise over the ...
Other insurance companies are too complicated and not user friendly. I have used itrek 4 times now a...
Not happy
Had a medical incident overseas. Our insurance was not accepted by either the clinic or hospital.. we...
No worries!
I made a claim on my trip because of a medical issue.
ITrek responded the next day, and I r...
Efficient and helpful, fan...
Easy to get into contact with, easy to use and the claim was a very easy process. Will definitely use...
All claims processed effic...
I had the unfortunate experience of having to visit a hospital whilst in transit to South America. Th...
Pretty happy with level of...
Not happy re: depreciation of items as they still need to be replaced at current market value. Proof ...
Perfect insurance and cove...
Due to issues outside my control, I missed 3 flights home from America, Mexico & PNG in the space...
Very happy with claims pro...
The team were responsive and helpful, the claim was processed quite quickly. The team on the emergenc...
Prompt and fair claims sup...
I have made two claims through itrek and both were good - much better than more expensive travel insu...
rip off
As a frequent overseas traveler I decided to try ITrek recently and wish I never did. One of the very...
Good insurance, quick clai...
Very helpful. Policy covered a lot of things not normally covered by other companies. Good to have th...
Courteous and understandin...
Appreciated the careful consideration given regarding my claim. Background was that 5 days out from f...
Smooth, painless and profe...
I used these guys when travelling to Europe, and during the trip I became ill and required a doctor. ...
Once they have your money ...
I paid iTrek $700 for a long trip around the world. Once I got through they excellent sales team, eve...
iTrek travel insurance was...
My review is a little old, but I remember being pleasantly surprised by the great service, so thought...
Luggage not covered in hol...
I thought travel insurance is there to protect your belongings otherwise what’s the point. I bought m...
itrek ok didn't pay claim
itrek is ok to use. I have used them a couple of times. I did try and claim though and it was rejecte...
Reasonably Priced
itrek is a reasonably priced product. Not cheapest but not most expensive either. I'm not loyal to an...
Hurrah for itrek
Finally a travel insurer that covers for gap years! After looking for ages I eventually found itrek t...
Best insurance provider
I have had only the best experience with iTrek, I would highly recommend them to anybody looking for ...
Pacific travel
Just sorted our travel insurance for an epic adventure we're about to go on and itrek were awesome. ...
Good Travel Insurance
Pretty good cover, covers activities that I don't think most other insurers do. Have used them three ...
itrek
After struggling to find an insurance provider that was willing to support 'off the beaten track' adv...
Bungee jumping
I went with itrek for my trip to New Zealand because I had my heart set on bungee jumping and NO othe...
great value
Went around the world with these guys twice. Price to features was great.
Glad I had insurance
I took a gap year in my last year of uni (psychology, and it was doing my head in). Went all across ...
iTrek travel insurance reviews
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