NIB Worst Travel Insurance Experience for me

My airline didn't show up during my trip between states and I had no idea until I showed up at the airport so I did the right thing and booked another airline and kept all my receipts for another flight and an extra night stay in the city after being left stranded and NIB still didn't pay my claim because they wanted a letter from the airline that left me stranded stating WHY they didn't show up! I have never in my life of travel heard of an airline having to do this and NIB did not care . I tried to get that letter from the airline and naturally got no response and even after contacting my travel agent she was astounded that NIB asked for such a request! They kept coming up with excuses and every time I tried calling them I was on hold for a minimum of 45 minutes. I have told every single person I know who travels including my travel agent to not use them and I am 4 figures out of pocket . I had a great holiday but NIB left a sour taste in my mouth the way they treated me. Stick to health insurance and leave travel insurance to the experts because you have no empathy for your customers whatsoever!! My claim took over 5 months to resolve and never did anyone from NIB call me. I always had to chase them up and I only received emails from them asking for all these ridiculous documents which I had never heard of in previous claims. I was very confident my claim would be paid but astounded it was declined . I have used them once but never again and no friends and family of mine will either .

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