
- Overall
1.0Overall
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Customer Experience
1Customer Experience
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Claims Experience
1Claims Experience
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Value for Money
1Value for Money
AVOID!!!!
Insurance for my 3 year old dog (that I have NEVER claimed anything for) has gone from $87 a month to $156! I'm now concerned how much our premium increase will be for our 6 year old that is already $132 a month! I regret choosing this insurer. They have give my three year old a life time exclusion for anything related to breathing, airways, nose related due to my vet doing a thorough check of our puppy when he first got him and noting down conditions this breed is susceptible to. My vet even wrote them a letter explaining the dog showed no signs of these issues and they still refused to cover it. They believed they know better then someone who studied study veterinary medicine. I'm making a complaint to the financial ombudsman and I suggest anyone else with this disgusting premium increase do the same!
https://www.fos.org.au/
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