Hassle-free, claim paid.

Their website failed and had an error message when I was trying to take out the policy, so I had to fill it all in again. Annoying.

Otherwise, everything was great.

I especially liked that they tell you to just keep the paperwork and don't worry about filing the claim until after your holiday. You don't want to be interrupting your holiday to file an insurance claim.

Unfortunately our kid got sick and had to see a doctor in the US. $700 US!!!

Made the claim online when we got home, was relatively easy and quick.

Claim paid about a week later. Very relieved. Will use Southern Cross again.

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