Truly terrible experience

My experience with Travel Insurance Direct has been truly terrible. My last trip to Adelaide was cut short my mom fell and was hospitalised with a broken bone at home. When I contacted their customer service for reimbursement I was asked to fill a lot of online forms and speak to a lot of people; in the end they informed me that my claim cannot be accepted because my mom was over the age limit for cover. That is ridiculous, as my mom was healthy until that mishap.

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