Travel Insurance Direct reviews
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overall rating 6.6 110 reviews
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Customer Experience
6.5
- Awesome 31
- Good 31
- Average 7
- Bad 14
- Terrible 25
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Value for Money
6.8
- Awesome 36
- Good 29
- Average 10
- Bad 11
- Terrible 22
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Claims Experience
5.5
- Awesome 20
- Good 14
- Average 5
- Bad 7
- Terrible 32
Worst company to use
No use getting travel insurance when they deny all claims anyway; really wish we used a more reputabl...
Have not responded to my 3...
Lost my luggage going to Fiji. They asked for a silly amount of paperwork then i submitted it all and...
Avoid at all costs!
This company will do anything to weasel out of paying resonable claims. They have no care for the con...
They have so many loophole...
After using TID for years, we finally had to make a claim when Jetstar cancelled our flight until the...
Don’t bother. Save your mo...
Before embarking on my trip to Europe, family members recommended TID. Unfortunately, I lost my iPhon...
Don't even bother
DO NOT WASTE YOUR TIME, ENERGY AND MONEY!!!! I've been trying to claim my cancelled Europe trip s...
Complete Waste of Money
I chose to go with Travel Insurance Direct (TID) for my trip through Central and South America in 201...
Complete Waste of Money
I chose to go with Travel Insurance Direct (TID) for my trip through Central and South America in 201...
STAY AWAY FROM TID
TID IS AN ABSOLUTE JOKE.
Prior to COVID-19 our airline rescheduled our flights which require...
Look elsewhere, it's n...
I have been a loyal customer of TID for at least 6 years, but after 2 experiences with their claims d...
Hopefully a good insurer. ...
The telephone enquiry was handled politely and efficiently. The first time I rang I waited at least 2...
Worst insurance company ev...
I have now been trying to sort my claim for 6 months. This is the worst insurance company I have ever...
Dont use this insurance
I booked a holiday to see family in Canada, 6 months ahead of the travel dates and as usual got my tr...
Don't use
Be very cautious. Not good. Ended up costing me money, will never use or recommend again. Very disapp...
Will Never Use TID Again
Used TID on a number of occasions but never had to make a claim until recently. Thought the process w...
Don't even get me star...
Having used TID's affordable insurance numerous times I was under the false impression that all w...
Everything with an afforda...
Great service, painless for someone not so tech savvy, great price compared to others. As I didn’t n...
Feel safe
Didn't have to make a claim but felt confident in the service should I need it. Appreciate their ...
Refused claim
My family’s house in Australia got broken into while we were in Bali, their car was stolen, house tra...
Easy to use online portal
Insurance is the necessary evil. Better to have it than take the risk. Trip went well with no need to...
Very efficient service. Ex...
Hope I can continue to be positive-reaching a very dangerous age by end of this year so hope prices a...
Great value compared to ot...
It was great value. Better coverage. My sons asthma did not cost an arm and a leg to cover, like othe...
Good value for just in cas...
So easy to purchase and claim if required - great cover for our ski holiday and peace of mind.
Although I had a trouble f...
Nice to go overseas and be assured of proper coverage should an incident have occurred. Opposed to ot...
Helpful
Giving a what to take list was very helpful. Made sure all the necessary items were packed without th...
Easy to apply, And claim
TID is super easy. I’ve used them 4 or 5 times now and have recommended them to my friends. I even cl...
Consistent and accessible
One of the first companies (that I was aware of anyway) to provide annual policies, I think these guy...
Terrible service - so let ...
I have never been so devastated. The customer service by the claims team at TID has thus far has been...
Disappointing
The destination we were travelling to was closed down as it had 17 powerlines blow down and multiple ...
Used to be customer focuse...
I have been a customer for over 10 yrs. The last 5 as a yearly insurance holder. TID seems OK until y...
These guys are terrible
At first I thought TID looked fantastic, they even came recommended through a program I was doing. B...
Value and outstanding clai...
I made claims on behalf of people travelling in my groups in October and again in November 2016. I di...
Had to make a claim, all w...
We've used TID a few times. The first for a 'non adverse event' family trip to Fiji. We w...
Travellers beware! PDS wor...
The cost of Travel Insurance Direct was the first thing that I noticed being quite cheap and offering...
WORST EXPERIENCE WITH A CO...
BUYER BEWARE! THEY TAKE 2 WEEKS EACH STEP OF YOUR CLAIM AND THEN MAKE IT AS HARD AS POSSIBLE SO PEOPL...
Doesn't cover tour cancell...
My tour operator cancelled part of my tour and then stopped replying to emails and wouldn't take phon...
Economical option
Most economical option when I travelled in both Asia and Europe. Luckily however I didn't need to mak...
Best customer service, che...
Not only are they the cheapest (make sure to look up the 5-10% discounts which are always floating ar...
Simple, cheap, comprehensi...
I have never need to make a claim so far, but I have found the process of purchasing and the value of...
TID - Cheap and helpful
By far the cheapest and best value I could find. The company sent me messages to make sure we were al...
Not too shabby
Recently used TID for a trip to India, whilst there someone stole my bag while i was taking a "how to...
Great
Great insurance company. Really easy to use. has a claim to make overseas when I got a lot of items s...
Unacceptable as the Medica...
They said they would pay the claim if I paid my $100 excess first so I paid that 8 weeks ago and they...
Easy Insurance, Worry free...
I have used travel Insurance Direct a few times now and they are great value for money, kids are free...
Good Coverage
Great coverage for a very reasonable price. The purchase experience was very easy, the website was ex...
Lost camera not covered
I took out travel insurance to make sure my expensive camera would be covered in case anything happen...
Excellent level of custome...
I used TID for my three week trip to Thailand and was surprised as at the level of customer service I...
One of the cheapest compan...
They seem like a decent company with cheap rates. I did some price comparisons over the internet and ...
Took ages to process my cl...
I purchased travel insurance with TID last year. My grandfather fell ill while I was on my trip. I ha...
Good for car rental excess...
I used them to cover for the car rental excess. It was a much cheaper solution to pay more to have th...
Easy and Fast.
My wife and I bought 2 annual multi trip policies and on both years, we had to make claims. We were s...
4th time using TID.
This is my 4th time using TID. Although during those 4 times I have travelled I haven't had to make a...
Although claim was approve...
Travel Insurance Direct really needs to improve their service and their policies to keep up with the ...
Speedy responses- thanks T...
I have been with TID since 2007 and have had to make a claim once. When I claimed, to my surprise it ...
I will be using them in th...
I was so glad I was introduced to TID by a friend. It is easy to apply and cheap. The customer servic...
Neutral experience
My experience with Travel Insurance Direct has been neutral. Their service is a bit slow and the peop...
Cheaper than most.
When dealing with TID, I only had good experiences to share. They are much cheaper than most other op...
Staff excellent.
When my daughter went to Madagascar, all her luggage was stole. The TID staff were excellent, the sit...
Helpful and easy to deal w...
I have used TID 3 times now, and on all 3 ocassions I had all good experiences. Once, I had to extend...
Very frustrating experienc...
I made a claim for travel but it was not dealt with in accordance to the 10 days as stated on the web...
TID covered me when pickpo...
On my recent business trip to China, I was pickpocketed while walking in the market at night. I lost ...
Should never be trusted.
I recently came across a package provided by Travel Insurance Direct. The insurance deal seemed inter...
To the rescue.
I had to cancel my trip to South Africa due to some family issues. I was afraid I would lose money, b...
Lost bags not covered. Al...
One of the worst decisions that I have ever made is to buy from Travel Insurance Direct. During my la...
Useless - 3 months later a...
My suitcase was damaged on my travels. After my return to Australia, I made a claim with all relevant...
Very happy.
The customer service officer on the phone was extremely nice. They make you feel like a person, not j...
Insured in minutes.
The website was easy to use, got myself insured within minutes. The policies are cheaper than most in...
Truly terrible experience
My experience with Travel Insurance Direct has been truly terrible. My last trip to Adelaide was cut ...
No nonsense and simple pol...
I am a frequent flier owing to my business commitments, so I was looking for suitable travel insuranc...
Really low prices.
I have bought from TID time and time again because of their low price. When compared quotes from trav...
TID refused to help.
While travelling in Europe, I developed hay fever. Travel Insurance Direct refused help as they state...
Happy with TID.
I went for an Euro trip with some friends. I developed severe toothache followed by fever. Travel Ins...
Does what is says on the t...
I travel around the globe for business related work. My company and I are linked with Travel Insuranc...
Average.
Our experience with Travel Insurance Direct was average. My husband and I opted for their internation...
Very happy.
The last thing we expected to happen in NZ when travelling in the South Island after the earthquake r...
Competitive prices from TI...
Everybody travelling overseas should purchase travel insurance. They should also be sure that they ha...
Cool on the outside, not s...
Travel Insurance Direct makes everything look super simple and cool, but in reality it is nothing lik...
Reputable and professional...
I was doing some research on travel insurance on google and found TID to be competitive and easy to u...
Best out of 6 that I compa...
The website is simple and easy to use. I didn't have to waste time calling the call centre because of...
Quick payout from TID for ...
Unfortunately on my trip to France, I had my phone and wallet stolen from my bag. The TID officer was...
Happily recommend to other...
TID's quotes were very competitive. The benefits compared well with other premium offerings from comp...
Research before you buy.
I found that TID's policy was cheap and covered everything I wanted to be covered for and there was n...
Will definitely use them a...
On my trip to England with my partner, our airline lost our luggage. We contacted TID and they were r...
Thank you TID.
2 weeks prior to our trip to the US of A, our baby daughter fell very sick and we needed to cancel ou...
Do not go with TID, they h...
Travel Insurance Direct follows the policy of double standards! I was paid peanuts in the name of tri...
I always use TID.
I have used Travel Insurance Direct for a few times now. Their prices are cheaper than most and I go ...
Don't buy with TID.
I lost my $500 glasses while travelling overseas. I made a claim, 2 weeks later when enquiring about ...
TID were great when I had ...
I took out a family policy prior to my trip to Europe with Travel Insurance Direct. 2 days before we ...
Best insurance for me.
Travel Insurance Direct is the best insurance for me. They provided excellent service throughout the ...
Not a good experience
My personal experience with Travel Insurance Direct has been a very uncomfortable one. The people the...
Go with TID - you won't re...
I am very new to using computers and the internet but I found that purchasing a policy on Travel Insu...
Easy to understand policie...
Getting a policy online is quick and easy. The policies are written such that they are flexible and e...
Could be more personalised...
I purchased a policy online of TID website. I like the simplicity of the purchase process. They also ...
Waste of money
Don’t be fooled by the grand claims of Travel Insurance Direct. During my trip to Darwin, I fell and ...
Ridicuious rules - don't g...
On my trip back to Sydney from Japan, due to some technical issues, the flight landed at Melbourne ai...
Highly recommended
During our last trip the car that we had rented met with an accident and they paid for the car rental...
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