WORST EXPERIENCE WITH A COMPANY EVER.

BUYER BEWARE! THEY TAKE 2 WEEKS EACH STEP OF YOUR CLAIM AND THEN MAKE IT AS HARD AS POSSIBLE SO PEOPLE GIVE UP. we got travel insurance (www.travelinsurancedirect.co.nz) for a trip to Fiji. As it was a .co.nz site and we live in NZ we thought we were sweet. Then in Fiji our two iPhone6's got water damaged. Being insured we thought we were sweet, but oh no we were far from ok. That was on the 15th of January 2016, 3 months ago! We called and made our claim... Travel Insurance Direct advised we had to get a report to ensure the two phones were damaged cause they didn't have an office in NZ. Uh, 'you don't have an office in NZ?' was our initial response. Nope, they only have an office in Sydney. Bear in mind, these phones are salt water damaged. Now to get the 'Proof of Damage' reports (for each phone) it was going to cost $380 - plus the excess. I pleaded with them that this was ludicrous and by putting a .co.nz and not actually being in the country was no better than fraud. In the end they agreed that I could send them the phones - TO SYDNEY.. We were told the claim would take two weeks just to LOOK at it. TWO WEEKS? Other insurers have a 48 hour response time. Why two weeks? Cause they want you to give up on the claim. This is for a phone, they know you need one (i do for my job), so I nearly gave up at this point. But decided I wanted to see how badly they would attempt to not pay us. We shipped the phones 7 weeks ago. We've called numerous times and your case manager is "unavailable at this time". Over and over again. THEN, my partner has $960 put in her account two days ago. WHAT FOR? we still don't know. So they are saying two iPhone6's (one only 2 months old) are worth $960? DO NOT USE THEM. THEY ARE NOT TO BE TRUSTED AND TRULY THE WORST SERVICE I HAVE EVER RECEIVED.

Did you like or dislike this review?