Dont use this insurance

I booked a holiday to see family in Canada, 6 months ahead of the travel dates and as usual got my travel insurance. Unfortunately my mother went into hospital, the doctors told me to come as quickly as possible. So I changed my flights at a cost, and also changed my insurance, after I got to Canada my mother passed away. On returning home I tried to see if the TID could assist as it was a change to my travel plans due to this horrible situation and made a claim, they have done nothing but ask for more details, I got the full report from the hospital (TID indicated the information provided from the Hospital is complex) and wanted the doctors report, each of these costs more money - they have not been helpful or understanding and have been looking for pre-existing conditions which could get them out of this claim.I am so disappointed with the organisation, its grab for money without providing any real insurance not to mention their lack of compassion in a very trying time.I will not be using them again.

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