STAY AWAY FROM TID

TID IS AN ABSOLUTE JOKE.

Prior to COVID-19 our airline rescheduled our flights which required us to alter our itinerary, change connecting flight bookings and add an additional nights accommodation.

This result in approximately $1500 in additional costs. A claim was made for these costs but was rejected.

Once COVID cancellations and travel bans came around we were unable to take the trip anyway.

TID then sent an email asking for us to advise if we wanted to reschedule or take a credit. As our new travel date would be further than 12 months from our original purchase, a reschedule was not possible. We then asked for a credit of our premium.

This request has now been rejected and now we are left with no credit, no travel insurance, and $400 down the drain. Their excuse is a claim was made, which should mean nothing considering it was rejected and nothing paid out.

Will never use this company again, and will be avoiding all NIB companies from now on.

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